The machines which keep on acquiring new templates and match with the existing templates to identify the users are all the rage nowadays. These machines are not only used for preparing salary reports of the executives in the offices, but also to motivate the employees and students to be punctual.
THE MACHINES ARE IN USE WORLDWIDE. The phones in the support cell are always off the hook. There arise a lot of issues with the machines before installation and after it. We decided to create a few posts with the intention of helping them.
Sensors Error: What is possibly wrong with the fingerprint reader when its light is turned off? Sometimes it is hung. All lights that emit from the sensors is suddenly turned off.
The display reads: check sensors.
You can check if the cable which connects both the connectors is plugged correctly. Make sure the connector in the personal computer is not loose.
One piece of advice for the users. Never try fixing the machine yourself. The biometric T&A machines often come with a year of warranty. Until the warranty period expires, you should SEND THE MACHINE BACK TO the service centre of the brand. The container in which the machines were sent to you has a sticker on a side of it. The stickers have customer care numbers on it. It has a telephone number, an email id.
Whatever the error, the support team will fix it. You can drop an email to them. You can expect a reply within a few hours. There is software through which every machine manufacturer connects with the software of the device and changes the configuration by remote access.
The tools by which they would do troubleshooting are team viewer, telephone and Skype ID. The Skype is used to coordinate with the users abroad.
Secureye Biometric Products
THE MACHINES ARE IN USE WORLDWIDE. The phones in the support cell are always off the hook. There arise a lot of issues with the machines before installation and after it. We decided to create a few posts with the intention of helping them.
Sensors Error: What is possibly wrong with the fingerprint reader when its light is turned off? Sometimes it is hung. All lights that emit from the sensors is suddenly turned off.
The display reads: check sensors.
You can check if the cable which connects both the connectors is plugged correctly. Make sure the connector in the personal computer is not loose.
One piece of advice for the users. Never try fixing the machine yourself. The biometric T&A machines often come with a year of warranty. Until the warranty period expires, you should SEND THE MACHINE BACK TO the service centre of the brand. The container in which the machines were sent to you has a sticker on a side of it. The stickers have customer care numbers on it. It has a telephone number, an email id.
Whatever the error, the support team will fix it. You can drop an email to them. You can expect a reply within a few hours. There is software through which every machine manufacturer connects with the software of the device and changes the configuration by remote access.
The tools by which they would do troubleshooting are team viewer, telephone and Skype ID. The Skype is used to coordinate with the users abroad.
Secureye Biometric Products